Terms and Conditions

Agreement to these Terms

By clicking “I accept”, or by downloading, installing, accessing or using our website, platform, recorded lessons, live classes, learning materials, or any related services (together, the “Service”), you confirm that you have read and understood, and you agree to be bound by these Terms and Conditions and our Privacy Notice (together, these “Terms”).

If you do not agree to these Terms, you do not have our permission to use the Service. Your use of the Service, and our provision of the Service to you, forms a legally binding agreement between you and Solid Black Ltd (trading as Britskill Academy).

US Based Users – Arbitration Notice (If Applicable)

If you live or reside in the United States, except for certain disputes described in the US-Specific Terms section, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and by accepting these Terms, you and Britskill Academy are each waiving the right to a trial by jury or to participate in any class action or representative proceeding.

Where to find information about us and our content and services

You can find everything you need to know about us, Solid Black Ltd (trading as Britskill Academy), and our content and services on our website www.britskill.co.uk or by contacting us at info@britskill.co.uk before you sign up.

You must be 18 years old to agree to these Terms

If you are under 18 years old, a parent or legal guardian must complete the sign-up process, provide any required consents, and agree to these Terms on your behalf. Where appropriate, we may also require parental/guardian contact details for safeguarding and service administration.

We charge you when you set up your subscription or purchase a course

We charge you when you:

• purchase a course or package; or
• set up a subscription (if available for the relevant product).

If your purchase is a subscription, we take payment at the intervals agreed during sign-up (for example: monthly, annually, or other instalments shown at checkout).

We pass on increases in VAT

If the rate of VAT changes during the course of your subscription, we adjust the rate of VAT that you pay, unless you have already paid in full before the change takes effect.

We’re not responsible for delays outside our control

If our supply of the Service is delayed by an event outside our control, we will contact you as soon as possible and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay.

1. Your legal right to change your mind (UK/EU consumers)

For certain users based in the UK/EU, you may have a legal right to change your mind and receive a refund. This is subject to conditions below.

The deadline for changing your mind (cooling-off period)

If you qualify, you must let us know no later than 14 days after:

• Live classes: the day you set up your subscription or purchase;
• Courses starting later (pre-booked): the course start date (where applicable);
• Pre-recorded digital content: the day you set up your subscription or purchase provided you have not accessed, downloaded or streamed the content.

Important: If you request immediate access to digital content and you start streaming/downloading/accessing it, you may lose your right to cancel under the UK Consumer Contracts Regulations.

How to let us know

Email us at info@britskill.co.uk with:

• your full name
• the email used to purchase
• the course/subscription name
• your request to cancel under the 14-day cooling-off period

When and how we refund you

If you qualify, we refund you as soon as possible and within 14 days of you telling us. We refund you using the same method you used to pay. We don’t charge a fee for the refund.

2. You can end your subscription (how it works)

Where a subscription product is offered, we tell you how to cancel during the order process and confirm it after purchase (for example in email confirmation or your account area).

Unless we state otherwise at checkout:

• cancellation takes effect at the end of your current billing period; and
• you remain responsible for charges incurred up to the cancellation effective date.

3. We charge you if you don’t do agreed preparatory work

You are responsible for completing required course activities (such as homework, practice tasks, assignments, revision and attendance). We will still charge your subscription/course fee even if you do not complete assigned work or participate.

4. You have rights if there is something wrong with the content and services

Notify us

If you think there is something wrong with our Service, please contact us at info@britskill.co.uk.

Your rights and remedies

We honour our legal duty to provide content and services that are:

• as described;
• fit for purpose; and
• of satisfactory quality.

Summary of key UK consumer rights (digital content & services)

Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality. If faulty, you may be entitled to repair/replacement or a price reduction/refund depending on the circumstances. Services must be provided with reasonable care and skill; if not, you may be entitled to a repeat performance or a price reduction.

(Your rights can be subject to exceptions and depend on individual circumstances.)

5. We can change our content and services and these Terms

Changes we can always make

We can always change our Service:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements (including security updates);
• to update digital content, provided it continues to match the description given to you before purchase;
• if you opt out of personalisation features (where offered), to stop personalised recommendations.

We can suspend supply (and you have rights if we do)

We may suspend access to the Service to:

• deal with technical problems or make technical changes;
• update content to reflect legal/regulatory changes; or
• make changes to content.

We will contact you in advance unless the issue is urgent/emergency.

If we suspend the Service for more than 7 days, we will adjust charges so you don’t pay for the suspended period (where applicable). If we suspend (or notify that we will suspend) for more than 7 days, you may contact us to end your subscription and we will refund sums paid in advance for the suspended period.

We can withdraw our content and services

We can stop providing the Service at any time. We will give at least 14 days’ notice where reasonably possible and refund any sums you have paid in advance for the period after withdrawal (where applicable).

6. We can end your subscription or access

We can end or suspend your subscription/account and claim any compensation due to us if:

• you do not make payment when due and still do not pay within 3 days of our reminder; or
• you breach these Terms or our website/platform rules (including misconduct in live sessions, abuse of staff or learners, sharing logins, piracy of content, or unlawful activity).

7. Acceptable use (behaviour rules)

You must not:

• share your account/login with anyone else;
• record, copy, distribute, resell or publish our lessons/materials without written permission;
• harass tutors, staff, or learners, or disrupt classes;
• upload harmful, illegal, or infringing content;
• attempt to access systems unlawfully or bypass security.

We may remove content, restrict access, or terminate accounts for violations.

8. Intellectual property (our content)

All materials we provide (slides, videos, worksheets, lesson plans, branding, platform content) are owned by us or our licensors and protected by intellectual property laws. You receive a limited, personal, non-transferable licence to access the content for your own learning while your subscription/access remains active.

9. Exams, outcomes and third parties (important notes)

We may provide guidance and practice materials, and (where offered) help with booking exams, but we are not an awarding body unless explicitly stated.

We do not guarantee exam passes, grades, qualifications, job outcomes, or university admissions. Outcomes depend on many factors including learner effort and attendance.

If third-party platforms are used for lessons or payments, their terms and privacy notices may apply to your use of those services.

10. Elective Home Education (EHE) / EOTAS (where relevant)

Our student courses may support learning at home, including as part of Elective Home Education (EHE). However:

• we are not necessarily a registered exam centre (unless explicitly stated); and
• we may not offer every academic subject or be suitable as the sole provider for all EHE needs.

If you require EOTAS arrangements through a local authority, you should confirm requirements directly with your local authority.

11. We use your personal data as set out in our Privacy Notice

How we use personal data is set out in our Privacy Notice on www.britskill.co.uk.

12. We don’t compensate you for all losses

We are responsible for losses you suffer caused by us breaking this agreement unless the loss is:

• Unexpected: not foreseeable;
• Outside our control: caused by events we could not reasonably prevent;
• Avoidable: you could have avoided it by taking reasonable action (e.g., applying updates or meeting minimum requirements);
• Business loss: we exclude liability for losses relating to your trade, business, craft or profession, as our services are intended for personal/educational use.

Losses we never limit or exclude

Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any matter that cannot legally be limited or excluded.

No implied terms (to the extent permitted by law)

We exclude implied terms to the extent permitted by law.

13. Resolving disputes

Contact our Customer Service Team

Email: info@britskill.co.uk

We will do our best to resolve issues promptly.

You can go to court (UK/EU users)

These Terms are governed by English law. Wherever you live, you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims in the courts of the country you live in. We can bring claims against you in the courts of the country you live in.

14. Other important terms

We can transfer this agreement: We can transfer our rights and obligations to another organisation. We will notify you in writing and ensure your consumer rights are not affected.

You need our consent to transfer your account: You may only transfer your subscription/account to someone else if we agree.

No third-party rights: This contract is between you and us. No one else can enforce it.

If a court invalidates some terms: the rest continue to apply.

We can enforce later: if we delay enforcing a term, we can still enforce it later.

US-Specific Terms (only if you live/reside in the United States)

If you live or reside in the United States, the following terms apply. If there is a conflict between this section and the rest of the Terms, this section controls.