Workplace English Programme
Professional English for Care Workers (UK)
8 Weeks | 2 Lessons per Week | Workplace English Programme
Who this course is for
- Care workers
- Support workers
- Domiciliary carers
- Healthcare assistants
- Residential care staff
Course details
- Level: Intermediate (Recommended A2–B1 minimum)
- Class format: Live online + recorded support
- Weekly hours: 2 sessions/week, 60 mins each
- Exam support: Exam support available on request.
- Price: £20.99/week or £69.99/month
What you’ll learn
Communicate clearly with residents and service users
Use polite and professional language in care settings
Write structured care notes and reports
Handle difficult conversations calmly
Understand workplace instructions and documentation
Communicate confidently in interviews and team meetings
Course content
Module 1: Introduction to Care CommunicationRoles in UK care, professional introductions, and polite workplace language
Roles in UK care, professional introductions, and polite workplace language
- professional introductions
- polite workplace language
- building trust
Module 2: Daily Care InteractionGiving instructions, personal care communication, and clarifying misunderstandings
Giving instructions, personal care communication, and clarifying misunderstandings
- respectful instructions
- sensitive communication
- clarifying misunderstandings
Module 3: Writing Care NotesStructured care notes, objective language, and reporting changes
Structured care notes, objective language, and reporting changes
- care note structure
- objective reporting
- past tense reporting
Module 4: Incident & Medication CommunicationIncident reports, medication vocabulary, and escalation language
Incident reports, medication vocabulary, and escalation language
- incident reports
- medication vocabulary
- escalation
Module 5: Communication with FamiliesUpdating relatives, reassurance language, and complaints handling
Updating relatives, reassurance language, and complaints handling
- family updates
- reassurance language
- complaint handling
Module 6: Team Communication & MeetingsSBAR handovers, team meetings, and safeguarding concerns
SBAR handovers, team meetings, and safeguarding concerns
- SBAR handovers
- team meetings
- safeguarding reports
Module 7: Emergency & Safeguarding EnglishEmergency vocabulary, symptom descriptions, and safeguarding language
Emergency vocabulary, symptom descriptions, and safeguarding language
- emergency vocabulary
- symptom descriptions
- safeguarding terminology
Module 8: Interview & Career DevelopmentInterview practice, STAR method, promotion language, and review
Interview practice, STAR method, promotion language, and review
- interview questions
- STAR method
- career progression communication
Requirements
- A2–B1 level English recommended
- Device with internet access
- Notebook or digital note-taking
Description
The Professional English for Care Assistants (UK) course is designed for care workers, support workers, domiciliary carers, and healthcare assistants who want to improve their communication skills in UK care settings.
This practical 8-week programme focuses on real-life workplace communication used in care homes, residential settings, and community care environments.
The course helps learners communicate confidently with residents and families, write clear care notes and incident reports, handle workplace conversations professionally, and improve interview and career progression skills.
This is not a general English course — it is a career-focused communication programme designed specifically for the UK care sector.
This programme is available for care homes, domiciliary care providers, supported living services, and healthcare organisations seeking structured communication training for staff through private closed-group training (up to 10 staff) or scheduled public programmes.